About Us

1Call Financial Services  is registered with the Financial Service Conduct Authority (FSCA) as Financial Services Providers (FSP) and the holder of category I Financial Services Provider License in terms of the Financial Advisory and Intermediary Services Act 37 of 2002 (FAIS).

1 Call Financial Services was established in 2003, to address the growing demand of independent brokerages with skilled professionals that utilize a telephonic interface as primary communication.

From these beginnings we have experienced growth through provision of high quality value added services to an identified and growing client base. 1Call started as efficient integrated healthcare consulting platforms offering cost effective mechanisms to corporate entities and individuals. The need to expand our product range to cater for the increasing demand for more choices was realized in our call centre.

We currently service the healthcare needs of almost 10,000 families in South Africa with our business partner Medsafu FSP 6851.

Core Values

Full transparency in product, service and information:
This value is important to us because transparency promotes integrity, accountability, trust, informed choice and builds reputation. These are essential attributes to any business.

Committed to building individual and real relationships in all dealings:
Our business is all about people; people are core to our business as this creates sustainability and builds reputation.  This gives us a reference base and makes our business personal. The result is that this helps us retain our customers and employees.

Create sought after Values:
This is how we enhance people’s lifestyle and add value because making all our decisions must have real value: without it we cannot assist our clients in making informed decisions and support our core purpose as a business.

Strive to always give our clients an objective solution:
Without it we cannot provide informed choices and support our core purpose as a business.

Free-thinking without prejudices:
We cannot give our customers biased advice. Free thinking encourages ongoing innovation and prevents us from asking ‘dumb or stupid’ questions. This challenges our thought processes and allows flexibility in changes. It also promotes diverse views.

Exemplary service through ultimate customer satisfaction:
Quality service is not optional. To be in business we have to satisfy our customers. We derive value in satisfying our customers.

Passion, energy and fun, attitude is everything. It should reflect and enforce our core values.

What we don’t do:

We do not collect contributions from our clients. We do not handle any funds, whether the client’s or the insurer’s. We do not underwrite any product ourselves, but our experienced consultants will be able to assess each situation and advice of any restrictions according to the governing Acts.

  What makes us successful?

 We understand our clients’ needs for efficient service and affordable cover. In today’s fast paced world most individuals and corporate companies cannot afford lengthy in person meetings. By telephonically discussing your needs, this offers you an affordable and time saving solution to assist your employees.

We do schedule meetings or weekly visits with corporate companies as per their specific requirements.

As an added benefit, you have the peace of mind that all calls are recorded for your safety ensuring that you receive the most appropriate advice

We only deal with reputable Financial Services Providers that offer competitive products and excellent service. Our approach to our clients’ needs is based on simple well thought-out processes designed to provide appropriate cover efficiently.

Our professional Sales Consultants value the relationships with our clients by providing excellent client service.